Privacy Policy

Your personal data and assets are our top priority. We are fully committed to safeguarding them.

Fairmont Finevox collects and stores information necessary for your activity on our trading platform. How this information is collected, used, and stored is set out in the Privacy Policy below.

Our policy is underpinned by the following principles:

• To ensure full transparency about how we collect and store your personal data:

Our aim is to ensure you understand how we collect and process your data, so you can make informed decisions. We follow clear guidelines and procedures for handling data on this official website. This policy explains how it works and the specific methods we use, providing clear, concrete information on how your information is used. You’re in control.

We will always provide timely updates whenever we determine you should be informed. Transparency is central to how we operate.

Our trained staff are on hand to answer any questions you may have about how our processes work, including our obligations under the laws of United Kingdom. Please contact us at info@fairmont-finevox.com.

• We do not use personal data for any purpose other than as set out in our Privacy Policy.

We may process personal data for the following purposes: to ensure the proper operation of Fairmont Finevox services and to connect trader-members with third-party trading platforms; to maintain and improve our official website and related services; to protect our rights; and to comply with regulatory or other legal obligations. We may also process data where necessary to provide administrative and other business functions in connection with the Services we deliver to you, the client.

To provide better services tailored to your preferences and needs, Fairmont Finevox uses personal data.

• To use the essential tools that protect your personal data and safeguard your rights:

You can contact us at any time to request access to your personal data. We can update or delete it where appropriate, and we can arrange for it to be transferred to you or to a nominated third party. We provide these options to help you exercise your rights to privacy and control over your information.

• Keep your personal data secure:

We employ robust, bank‑grade security measures. While no system can be guaranteed 100% secure, we continually enhance our defences and strengthen the protections we have in place.

We maintain a comprehensive privacy policy and uphold industry-leading security standards.

1. The Scope?

This policy sets out our procedures for the collection, processing and sharing of personal data relating to natural persons.

The terms of this policy apply to all identifiable natural persons. This includes any individual who can be, or has already been, identified from data entrusted to us, or from data we hold and may access and/or combine.

Data processing, as defined in the Privacy Policy, specifically refers to the storage, management and organisation of personal data.

We do not collect, or seek to collect, any information about individuals under the age of 18. We also do not permit anyone under 18 to use our platform for any purpose. If we discover a user, or any data, relating to someone under 18, we will delete that information immediately.

2. What personal data do we retain?

When you register with us, we collect the personal data needed to enable you to use our services. Where necessary, we may also request additional information to verify ownership of your account. To maintain and improve service quality, we collect and analyse data about your use of our platform and the services of our third‑party partners.

3. You are under no obligation to share your personal data with the company.

You are not obliged to provide your data; however, if you choose not to supply certain information, we may be unable to provide some services and your access to our platform may be restricted.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect any information that could personally identify you. We do, however, log details such as your account activity, the IP address used, and the date and time of access. For maintenance, security and support, we retain system crash reports, browser details and the type of device used to access your account. We also record the language associated with your account.

Regarding personal data, we collect and store only the information you consent to share with us when you use our service to connect to a third-party trading platform.

The personal data you provide to third-party platforms may include your full name, postal address, telephone number, and email address.

5. Why does the company need my personal data, and is it lawful for them to collect it?

The company collects, stores and processes your personal information solely for the purposes set out in this Policy. All such activities comply with the applicable laws of United Kingdom.

The company will only handle, process, or transmit your data in compliance with the applicable laws of United Kingdom. The lawful bases for doing so are as follows:

• You have consented to the company storing and processing your personal data. By submitting your details to the company, you also authorise us to transfer them to the relevant third-party trading platform. Your consent covers the processing of your personal data for one or more specified purposes.
• To improve its services, pursue legitimate interests, and establish or defend legal claims, among other purposes, the company may be required to store and process your personal data.
• To comply with legal obligations, we need to process your data.

If you would like more information about the data processing we are required to undertake, please contact us via email.

Below is a list of the specific purposes for which we may process your personal data, along with the applicable legal basis.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analytics, and deliver other related services, the company may share anonymised personal data with third-party service providers.

At your request, we may share certain personal data you provide with third-party services. In such cases, the use of your information will be governed by that company’s privacy policy. Recipients may include multiple digital trading platforms.

To enhance the services we provide to our clients and improve our overall offering, the company may share personal data with its affiliates and partner organisations.

Where required by law, or to protect the company’s rights and assets and those of our third-party partners, we may disclose information to the competent legal or regulatory authorities.

In connection with major corporate transactions—such as the sale of the company or the pursuit of investment or financing—we may share relevant data in a lawful and appropriate manner. The same applies in the event of a merger, restructuring, consolidation, or insolvency/bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Services

For site analytics and in collaboration with advertising partners, cookies and similar technologies may be used in accordance with applicable law and industry standards.

Cookies are small data files stored on your device when you visit a website. We use them to collect information about your browsing behaviour and preferences, helping us to personalise and enhance your experience. Cookies enable us to remember your settings and tailor our service offerings accordingly. They are also used for site analytics and to compile statistics that support optimisation and strategic planning.

Broadly, this site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends. They help the site recognise you when you return and make your experience smoother.

Types of cookies:

We may use cookies where necessary, in line with their intended purposes:

Cookies are currently blocked or have been deleted

To delete or block cookies, please use your browser settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies may prevent certain functions and site features from working properly.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to perform the purposes described elsewhere in this policy. It may be kept for longer where required by local laws, regulations, or our company policies.

We will share your personal data with third-party trading platforms only at your request and discretion for 12 months. On expiry of that period, and with your consent, we will continue sharing it for a further 12 months.

As part of our operations, we routinely review all personal data to determine whether it is still required.

9. Transfers of personal data to third countries or international organisations

Where necessary to provide our services and/or for security purposes, we may transfer personal data to third countries (i.e. countries other than your own) and to international organisations, using robust security protocols. We implement high-level safeguards to protect your data and ensure you retain access to effective legal rights and remedies in all cases.

In the EEA (European Economic Area), all residents benefit from data protection and privacy safeguards.

• Data transfers are always carried out under the EU’s legal jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
• All data transfers between public bodies or authorities are carried out in accordance with Article 46(2), under a legally binding and enforceable instrument.
• The European Commission’s Standard Contractual Clauses (SCCs), adopted under Article 46(2)(c) of the GDPR, set the conditions for international data transfers, and we conduct such transfers in line with these Clauses. You can review the Clauses on the European Commission’s official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For further information about the specific security measures the company uses to protect your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is protected using robust technical and organisational measures aligned with industry-leading standards. These measures help prevent the destruction, loss, or alteration of data arising from unlawful or accidental events.

While we apply the highest standards of care and adopt gold-standard data protection procedures, as required by law, it is not possible to guarantee in every circumstance that your personal data will remain entirely error-free. Accordingly, we cannot accept liability for any disclosure of personal data, or for incidental, intangible or consequential loss or damage. This includes situations beyond our control, such as disclosure arising from transmission errors, unauthorised third-party access, or other similar causes.

If we receive a lawful request from regulators or other competent authorities, we may be required to disclose your personal data. Once disclosed under a legal obligation, we cannot control how those authorities handle, store or protect your information.

Any information transmitted over the internet, including personal data, carries a risk of interception and cannot be guaranteed to be completely secure. The Company cannot guarantee the security of data transmitted online.

11. Links to third-party websites

On this website you may encounter links to third‑party applications and websites. These are not our affiliates; they are independent of us and outside our control, and our privacy policy does not apply to them. Each third party has its own procedures and priorities for collecting and processing personal data, and we are not responsible for those activities. Please review their terms and privacy notices and use them at your own discretion.

Before providing any personal data, always review the privacy policy of the company or service on its official website. Ensure their data collection, use and processing policies align with your preferences and priorities. If you choose to share information, do so directly with the service provider.

12. Policy Amendments

We may update or amend this policy at any time. We will notify you of any changes via the website and any other appropriate channels. The updated version of the privacy policy will be published on our official website and will take effect immediately upon publication, unless stated otherwise.

13. Your data protection rights

You retain full control and the final say over the use of your personal data, including the right to verify its accuracy, correct any errors, and choose to delete it or restrict the scope and nature of our processing.

This page provides information relevant to residents of the EEA:

Your personal data is protected by the rights set out herein. By sending an email to the address below, you can immediately exercise those rights.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. Any of your personal data that we process is accessible to us and therefore verifiable.

You can request access to your personal data at any time for verification purposes, and we will provide it in electronic format. If you require additional copies of the data we are processing, beyond the initial copy, we may charge a reasonable fee.

The rights granted by law and this Privacy Policy must not prejudice the rights of others. The company may refuse or restrict access to personal data where providing it would compromise the rights or freedoms of other individuals.

Right to Rectify Inaccuracies

If your personal data contains omissions or inaccuracies, you or the Company may correct such errors to ensure proper processing.

Erasure Rights

You have the right to request the deletion of your personal data in the following circumstances: 1) where your data has been processed without your consent or otherwise unlawfully; 2) where you ask us to remove your data and we have no legal obligation to retain it; 3) where you no longer agree to or accept any processing by us, even if lawful and based on our legitimate interests or those of a third-party provider; and 4) where we are required by law to delete your data.

The right to deletion may be overridden by legal obligations under EU law or the law of any Member State. The same applies where data is required for the establishment, exercise, or defence of legal claims.

Right to Restrict Data Processing

You have the right to request that the processing of your personal data be restricted if you believe it contains inaccuracies.

If you request that the use of your personal data be restricted, it will be deleted unless one of the following applies: 1) deletion is prohibited by applicable law in the European Union or any Member State; 2) with your consent, it is required for the establishment, exercise or defence of legal claims; or 3) it is necessary to protect the rights of another natural person.

Your Right to Data Portability

You have the right to access and review any personal data you have provided, where you have consented to its collection and where it is processed by automated means.

You have the right to request that any or all of your personal data be transferred to another company or organisation, where technically feasible. This does not affect your right to have your data erased. This right does not apply where fulfilling the request would infringe the rights or freedoms of another individual.

Right to object to the processing of your data

Where we rely on legitimate interests (ours or those of a third-party service provider), you have the right to object to the processing and request that it cease. However, this right does not apply where there are compelling legal grounds to continue, including the establishment, exercise or defence of legal claims. In such circumstances, we may continue to process your personal data.

You may object at any time to the processing of your personal data for direct marketing purposes.

Your Right to Decline or Withdraw Consent

You may withdraw your consent to our processing of your personal data at any time, with immediate effect where possible. This will not apply retrospectively to any processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any relevant legal, regulatory or supervisory authority.

If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, each EU Member State has an independent data protection supervisory authority. You may lodge a complaint with the relevant authority at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be limited under European Union law or the laws of its Member States.

Once we receive your request concerning your personal data and its processing, we will provide access to the information you have asked for, as set out in Section 13 of this policy. We may extend the response timeframe by up to two months, depending on the volume of requests and the complexity of your request. If an extension is required, we will notify you within one month of receiving your request.

We will provide the requested information electronically and free of charge, unless doing so would contravene applicable law or the provisions of Section 13. We may charge a reasonable fee or decline a request where it is manifestly unfounded, excessive, or repetitive.

We may request additional proof of identity if we have reasonable grounds to doubt the identity of the person submitting a personal data request, to protect personal data and maintain security.